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Product Warranty

Vision Billiards, Inc.’s continuous product warranty extends to all Russian Pyramid, American Pool, English Pool, Snooker and Carom billiard tables against defects in material or workmanship upon initial receipt. This warranty is not available if product is sold through a non-authorized third party retailer or has been used for commercial purposes. This does not include normal wear and tear. Inspection for damage and recording of proof of damage must be completed immediately upon receipt of the table and prior to any installation of the table. Documentation must be provided within 24 hours of receipt of the table. We will repair or replace any part of the billiard table that was damaged during manufacture or delivery if it is proved that it has defect. We do not commission any installers nor employ any. We do on occasion help arrange for installation, but we are not partners in any legal or official capacity and are not responsible for damage incurred during installation. 

The following provisions also apply to this warranty: 

  • Continuous product warranty is non-transferable and applies to only to purchaser from Vision Billiards, Inc. or its authorized dealer.
  • Cloth, pockets and rubber for cushions are not covered by this warranty. This warranty is also not available, if its product is not installed and serviced by Vision Billiards, Inc. or its authorized dealer.
  • This warranty is not available if the product has not been cared for as instructed herein
  • For LED lighting this warranty extends one year.
  • Any claim under this warranty must be made through Vision Billiards, Inc. or its authorized dealer.
  • All parts must be sent directly to Vision Billiards, Inc., but transportation costs must be confirmed in advance. If Vision Billiards, Inc. identifies that parts really are defective, they will be repaired or replaced and sent back to the customer. All of these costs will be paid by Vision Billiards, Inc. or its authorized dealer. 
  • Repairs or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the product. This warranty does not require the replacement of the entire Russian Pyramid, American Pool, English Pool, Snooker and Carom billiard table.
  • This warranty does not apply to damage,which was caused by accident, mechanical breaches, usage, flood, fire, earthquake and other natural calamity.